Refund Policy
How to request a review
Email contact@checkio.ge with your order or payment reference and a brief explanation. Do not send passwords, API secrets or full card details. We review the agreed service, actual payment, returned information and delivery records. We respond to the contact address you provide and explain the decision and the next step. These instructions do not shorten statutory, PayPal or bank complaint deadlines.
Failed requests and returned records
If a wallet-paid service request fails to complete, its charge is returned to the wallet once that failure is confirmed. A successfully completed record lookup is a delivered service even if the response says no record, unknown or not available, or reports an adverse status. You pay for the selected lookup and its returned response, not for a favorable finding or guaranteed fields. We show the fields returned by that service and identify missing fields. This does not remove your right to request review when the delivered service is incorrect, defective or substantially different from its description. Contact us with the order reference.
Unused prepaid credit
You may request review of unused credit, including applicable withdrawal rights. Funding the balance does not itself deliver a device report. We check the original verified payments, remaining credit, previous refunds and any open dispute. An approved payment refund goes back through the original funding method where available; a request is not an ordinary cash-out or transfer to another person. We do not promise that consumed credit is refundable solely because you change your mind after a fully performed service, but defective, missing or unauthorized transactions remain reviewable.
Wallet return and payment refund are different
A failed check's return to your wallet allows another check; it does not mean the original PayPal funding payment has been refunded. A PayPal refund is complete only when it is actually processed and confirmed by PayPal. We do not use an internal credit entry as proof that a PayPal refund was paid. You will be told which type of return applies. No refund may exceed the relevant verified payment or be paid twice for the same loss.
Immediate service and cancellation
Where a 14-day consumer withdrawal right applies, it ends for an individual service only after full performance with your prior express request and acknowledgement. Before that point, requests are assessed under applicable law, including any rules on services already begun. Funding unused credit is assessed separately. A general checkbox, an order marked completed or use of some credit does not waive all refund rights.
Disputes and timing
You do not have to close a PayPal or bank claim to receive an approved refund. Inform us if another channel is already handling the same payment so returns can be reconciled without duplicate recovery. A payment dispute can temporarily pause new purchases while the case is reviewed; it does not automatically remove previously delivered reports. PayPal and your financial institution control their own processing and crediting times. We provide the confirmed transaction reference when a payment refund is made.
Questions: contact@checkio.ge