Get help with your check.
Use the support email in the operator details on this page. Include the order or payment reference and explain what you expected and what happened. Do not send account passwords, API keys, PayPal secrets or full card details.
An order is taking longer than expected
Open the order to check its current processing and payment status against the estimate shown before purchase. Processing time can vary. If the estimate has passed or the status is unclear, send support the order reference. Avoid submitting the same paid request again while the first order is being reviewed.
A payment, wallet credit or refund needs review
Include the CHECKIO.GE payment reference, amount, currency and a short description of the issue. A return to your CHECKIO.GE balance and a refund through PayPal are different transactions. An approval screen or screenshot alone does not confirm settlement; the payment status must be verified.
Which check should I choose?
Start with the question you need answered. SIM lock, Activation Lock, device management and blacklist checks cover different records. Each service listing shows accepted identifier types, available report fields, possible responses and its price. Contact support if a listing does not answer your question before purchasing.
Privacy or account security concerns
Use the same support email for a privacy request or suspected unauthorized account activity. Describe the affected account or reference without including secrets. If an API key may be compromised, revoke it from your account. The Privacy Notice explains the records processed for checks, payments and support.